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CAPABILITY · COMMUNICATIONS

Email, chat, customer conversations and meetings in one place, attached to the work.

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A customer reply, internal discussion or meeting is useful only if the resulting decision reaches the work. Voyager links supported communication channels to the people, accounts, projects and requests they concern, then turns decisions and commitments into owned follow-up with approval where required.

How it works

A conversation becomes decisions, owners and dated follow-up.

The thread stays attached to the customer and the opportunity. The meeting records what was decided and who owes what, and the reply goes out within the policy that applies to it. Illustrative.

Conversation
Discuss · email
Norhaven Foods: pricing on proposal v4Thread of 6 · OutlookNorhaven FoodsProposal v4$84,000 opportunity
Meeting
Pricing review with NorhavenNotes and transcript under recording policy
  • DecisionHold unit price, extend payment terms
  • CommitmentRevised terms by Thu · Priya Raman
  • CommitmentVolume table by Fri · Dev Shah
Follow-up, within policy
Prepared replyApproval
Revised payment termsDrafted from the meeting decision
  • Routine scheduling repliesHandle
  • Commercial terms to a customerAccount ownerApproval
  1. Thu 10:02Reply approved and sentPriya RamanOutlook
  2. Thu 10:02Commitment closed with noteWork

01ONE INBOX, MANY CHANNELS

Work from a unified inbox or a channel-specific view.

Internal discussion and supported external channels, including email and messaging, arrive in conversation workspaces with attachments, mentions, unread state and linked contacts and work. People can still work channel by channel when that is what they prefer.

  • Unified inbox and channel views
  • Internal discussion and customer conversations
  • Linked contacts, organizations and work

02MEETINGS

Meetings that end with decisions and owners, not just a recording.

Voyager keeps the meeting's context, recording policy, transcript and notes together with the decisions and commitments made in it, and turns those commitments into follow-up with an owner and a date.

03FOLLOW-UP

Replies and next steps can be prepared, approved or sent within policy.

Voyager can summarize a thread, draft the reply, route it for approval or send it where your authority policy allows, with the reason and evidence recorded.

04YOUR EXISTING CHANNELS

Use Microsoft 365, Google Workspace, Slack and Zoom as they are.

Connect the channels your teams already use, run communication in Voyager, or mix the two. Either way, conversations stay attached to the customers, projects and decisions they affect.

PRACTICAL ANSWERS

Common questions about this capability.

Does Voyager replace email or chat?
It can. Voyager includes internal discussion, a unified inbox and meetings. Organizations can also keep Microsoft 365, Google Workspace or Slack connected and use Voyager across them.
Can Voyager turn a conversation into work?
Yes. Decisions, requests and commitments from conversations and meetings become owned follow-up, connected to the customer, project or request they relate to.
Can outbound messages require approval?
Yes. Your authority policy decides which messages Voyager may send, which need approval and which stay with people.

CONNECTED CAPABILITIES

See what this capability works with.

Get started

Start with a conversation that regularly creates missed follow-up.

Map a communication workflowRequest accessExplore capabilities

Show us the channels involved, the customer or work they relate to and what should happen after a reply or meeting. We will map how Voyager would capture the commitment and route the next step.