Security & trust

Let Voyager understand broadly without granting broad authority.

A connected system may technically permit an action without giving Voyager organizational authority to take it. Voyager keeps access, understanding, preparation, approval and execution as separate control decisions, with external effects gated by both provider permissions and your policy.

CONTROL PRINCIPLE

Technical capability and organizational authority are not the same thing.

AUTHORITY LEVELS

Separate access to context from permission to change the world outside Voyager.

A useful intelligent system may need substantial context to understand an event correctly. That does not mean it needs permission to send the external message, change a commitment, spend money or execute another consequential action.

  1. 01ACCESS

    Voyager reaches only the context the workspace, role, membership and connection scopes allow.

    Refund requestSupport case, order and Stripe charge. Not payroll or unrelated accounts.

    External effectNone

  2. 02UNDERSTAND

    Voyager can use allowed context to determine what changed without receiving permission to execute the downstream action.

    Refund requestThe order arrived six days late and the refund policy applies.

    External effectNone

  3. 03PREPARE

    Voyager can draft, calculate, organize or prepare proposed work while the consequential decision remains with a person.

    Refund requestA $240 refund and a reply to the customer, drafted.

    External effectNone

  4. 04APPROVE

    A material action can stop at an explicit request so an accountable person decides whether it should proceed.

    Refund requestAbove $200, the support lead decides.

    External effectOnly after approval

  5. 05EXECUTE

    Only work inside granted authority can continue without another approval step. That authority can be much narrower than Voyager's technical capability.

    Refund requestSmall late-delivery refunds, if your policy grants that authority.

    External effectWithin granted authority

Illustrative example. Which actions sit at each level is set by your policy, per action, role and amount.

Authority

Voyager can understand far more than it is allowed to do.

You decide what Voyager can handle, what needs approval, and what stays entirely in your hands.

  • Understanding is not permission

    Voyager can see and prepare far more than it is allowed to execute. Authority is granted per action class, not implied by access.

  • Every action carries its context

    Consequential actions record who authorized them, why, the evidence used and how fresh it was, kept distinct from what the machine added.

  • Boundaries follow your organization

    Policies can differ by team, role, system, amount and counterparty, so a finance team and a field team can run under different rules.

Authority policy v14 · in effect

Commercial operations · EMEA

142 people6 connected systems
Action classVoyager may
Schedule and reschedule internal meetingsWorking hours · protected focus time respected
Send routine follow-ups to existing customersApproved templates and tone
Update CRM and project records from confirmed conversationsConnected systems · write scope granted
AOChange a client delivery commitmentApprover: Account owner
FLIssue credits or refunds up to $2,500Approver: Finance lead
CDQuote pricing outside the approved rangeApprover: Commercial director
Sign contracts or change legal termsAuthorized signatories only
Hiring, compensation and termination decisionsAlways decided by accountable people
3 handled within policy3 stop for approval2 reserved for people

Last change recorded 2 days ago by M. Chen: refund threshold raised to $2,500, with reason and prior value kept.

Governed external action

From signal to audit, every external effect follows the same path.

Messages to customers, payments, bookings, purchases and record changes in connected systems are the actions that matter most. Each one needs both the provider permission and your authority policy, and each is recorded with who authorized it.

  1. SignalCustomer asks for a refund on a late order
  2. Context allowedSupport case, order and Stripe charge, within the Worker's scope
  3. IntelligenceDelivered six days late. The refund policy applies
  4. Proposed actionRefund $240 and send a prepared reply
  5. Authority gate: Policy checkProvider scope and your policy both evaluated
  6. Authority gate: Human approvalRefunds over $200 go to the support lead
  7. External effectRefund issued through Stripe, reply sent
  8. AuditWho proposed, who approved, what changed and why
05 · Policy check
  • Stripe connection grants refundsHandle
  • Refund within the case's order valueHandle
  • Refund above $200Support leadApproval
  • Change the customer's payment methodNot permitted
06 · Human approval
Request
Refund $240 to Harbor DentalOrder 5812 · delivered six days late
Evidence
Carrier scan, order dates, policy 4.2
Reply
Prepared, sends on approval
Approved by Maya Ortiz · 11:42Support lead
07 · External effect, 08 · Audit
  1. 11:31Refund proposedSupport WorkerRequests
  2. 11:42ApprovedMaya OrtizRequests
  3. 11:42Refund issued, $240Stripe
  4. 11:43Reply sentOutlook
  5. 11:43Decision, evidence and effect recordedAudit

Illustrative example. Names, amounts and thresholds are placeholders for your own policy.

Pause and revoke

Stop anything that acts, without losing what it did.

Administrators can pause a Worker, automation or integration without deleting it, and revoke a connection or a delegated authority at any time.

  • Voyager WorkerCollections follow-upRunningPause
  • AutomationOverdue invoice remindersPausedResume
  • ConnectionQuickBooks OnlineConnectedRevoke
  • Delegated authorityDeputy controller, approvals to $10,000Active until FriRevoke
Pause

Stops a Worker, automation or integration from acting without deleting it. Its configuration and history stay in place, and it resumes when you decide.

Revoke

Withdraws a connection or a delegated authority at any time. Nothing further happens through it, and what already happened stays in the audit record.

Boundaries

Every action sits inside several boundaries at once.

An action has to clear each boundary around it: the tenant and context, the access a role or connection holds, the provider scope and the approval policy.

Tenant and context boundariesBusinessPersonalFamily

Business, personal and family contexts use scoped ownership and permission boundaries rather than one unrestricted data pool.

Scoped access

Workspace, role, membership and connected-service permissions determine which context a user or integration can access.

Connected-service scope

An integration operates inside the provider permissions and Voyager capabilities granted to that connection. Connecting a provider does not imply unrestricted read-write access.

Approval boundaries

A material action can require explicit human approval even when Voyager is allowed to understand the context and prepare the proposed work.

Material action
Governed history

Approval and governed-action flows are designed to retain the history needed to understand what was proposed, approved or executed in the features where those flows apply.

Evidence over labels

Security controls and deployment requirements are described at the level Voyager can currently evidence. Voyager does not convert planned controls or architectural options into present-tense compliance claims.

Control domains

Six areas a security review will ask about.

What Voyager provides in each area. Deployment-specific requirements are confirmed during a security review.

01 · IDENTITY & ACCESS

Who can get in, and what they can reach.

Organization and workspace isolation is the primary trust boundary. Inside it, access is granted through roles and scopes, and administrators can see and change who holds it.

  • Organization and workspace isolation
  • Authentication, session and device controls
  • Session and device visibility
  • Roles, custom roles, permissions and authority scopes
  • Invitations, access changes and assignment history
  • Security events and posture
02 · AUTHORITY & APPROVALS

Which actions need a person, and which person.

Approval policies decide which actions proceed, which wait and who decides. Some decisions, such as hiring, compensation and termination, stay with accountable people regardless of policy.

  • Approval policies and thresholds
  • Delegation and an authority matrix
  • Escalation paths
  • Understand, prepare, approve and execute as separate levels
  • A recorded history of requests and decisions
03 · DATA GOVERNANCE

How information is classified, kept, shared and removed.

Privacy, retention and lifecycle are configured controls, and Business, Personal and Family information keep separate boundaries.

  • Privacy and consent records
  • Sensitive-data controls and data-access history
  • Subject-rights support
  • Classification, retention, legal hold and purge policy
  • Residency and lifecycle controls
  • Backups, restore points, exports and portability
04 · AI & AUTOMATION GOVERNANCE

AI and automation inside the same boundaries as people.

Voyager Workers, automations and integrations act only within the authority granted to them. AI work records its sources, and model use is governed by policy and visible in audit.

  • AI and model policy, with provider choice per deployment
  • Customer-supplied provider keys where supported
  • Budgets, usage limits and cost visibility
  • Provenance and source evidence for AI outputs
  • Tool and model usage audit
  • Automation and Worker pause and resume
05 · EXTERNAL EFFECTS

What leaves Voyager, and who allowed it.

Messages to customers, payments, bookings, purchases, record changes in connected systems and other effects outside Voyager are the actions that matter most. Each one needs both the provider permission and your authority policy, and each is recorded with who authorized it.

  • Outbound communications, payments, bookings and purchases gated by policy
  • Connected-system writes limited to granted scopes
  • Pause a Worker, automation or integration without deleting it
  • Revoke a connection or a delegated authority at any time
  • Deployment-specific controls confirmed in security review
06 · OPERATING ASSURANCE

Evidence of what happened, and visibility of what is failing.

An audit trail answers who did what, when and on whose authority. Health views show when an integration, webhook, automation or Worker is degraded, so a failure is seen rather than discovered later.

  • Immutable audit and event search
  • Actor and object filters, with export
  • Health of integrations, webhooks, automations and Workers
  • Webhook delivery logs and retries
  • Degraded-service visibility

SECURITY ANSWERS

Questions security and procurement teams should be able to answer precisely.

Does connecting a service give Voyager unrestricted access to it?
No. Provider permissions, granted scopes and the Voyager connector capabilities enabled for the deployment define what the connection can access or change.
Can Voyager understand information without being allowed to act on it?
Yes. Understanding, preparation, approval and execution are separate authority levels. A workflow can allow deep analysis while keeping the resulting action manual or approval-gated.
Does Voyager currently claim SOC 2, ISO 27001, HIPAA or PCI compliance?
No. Voyager does not currently claim those certifications or compliance statuses on this site. A status will only be claimed when it has actually been achieved, is applicable and can be supported by current evidence.
Does Voyager use AI models, and how is our data handled?
Yes. Voyager uses AI models for reasoning, drafting and research. Model use is governed by organization policy: provider choice, budgets and confirmation boundaries are set per deployment, customers can use their own provider keys where supported, and model and tool usage is recorded in audit. Deterministic rules and automation do not use a language model. Specific provider and data-processing terms are confirmed during security review.
Can Voyager's intelligence reach data a user cannot?
No. Intelligence, Workers and automation work inside the same permissions as the people and responsibilities they serve. A person only sees, and Voyager only reasons over, what that person or responsibility is allowed to access.
How are business, personal and family contexts handled?
Voyager is designed around scoped contexts, ownership and permissions so separate business, personal and family information is not treated as one unrestricted pool.
What should a security or procurement team ask for?
Ask for the controls and deployment evidence relevant to the specific workflow, connected systems and authority level being evaluated. Voyager will distinguish current evidence from deployment-specific requirements or future work rather than collapsing them into a generic security claim.
CLAIMS DISCIPLINE

No certification by implication.

Voyager does not currently claim SOC 2, ISO 27001, HIPAA or PCI compliance on this site. Security and procurement conversations should be based on the controls, evidence, provider scopes and deployment requirements that actually apply to the use case being evaluated.