SOLUTION · ECOMMERCE & COMMERCE

Commerce, orders and fulfillment connected to the rest of the business.

Voyager connects the order lifecycle to the operations that fulfill it. Catalog and pricing feed the order, payment status and stock shape fulfillment, pick-pack-ship activity creates tracking, and returns, refunds or delivery issues stay attached to both the customer and the financial consequence.

One order

Every order connected to the customer, stock and service.

An order reaches fulfillment, inventory, payment and the customer's service history, instead of living in a separate commerce tool.

One eventOrder 58123 items · paid

FulfillmentPick, pack, ship and track
InventoryStock reserved at the nearest location
PaymentStatus and refunds
CustomerOrder joins their service history

Illustrative example.

HOW THE WORK MOVES

From catalog and order to delivery, return and performance review.

See order and fulfillment status with stock, shipping exceptions, returns and customer history, while measuring fulfillment cost and performance.

CatalogProducts, services, variants, prices and availability define what can be sold.
OrderCart and order capture the customer, items and commercial terms.
Payment statusPayment state stays visible before fulfillment decisions.
AllocateInventory and location availability determine what can be fulfilled.
Pick and packFulfillment queues move the order through preparation.
ShipCarrier, service, label and tracking are recorded.
Handle exceptionShortage, delivery issue, return or refund stays linked to the same order.
ReviewCommerce analytics connect fulfillment, customer and financial results.

01CATALOG AND ORDERS

Products, pricing, orders, returns and refunds.

Manage products and services with pricing, variants, packages, cost and availability. Handle orders, carts, returns and refunds with payment status in view.

Catalog, pricing and variants
Orders, returns and refunds
Payment status

02FULFILLMENT

Pick, pack, ship and track.

Fulfillment queues, pick and pack, labels, carrier and service selection, tracking, exceptions and returns, with cost and performance reporting.

03INVENTORY

Stock across locations, with reorder and exceptions.

Track stock, transfers and adjustments, reorder on time and handle shortages, substitutions and backorders.

04CUSTOMERS

Every order connected to the customer and their service history.

Service, communications and finance see the same order, so refunds, delivery issues and questions are resolved without chasing information.

BEFORE YOU START

Common questions about this area.

Does Voyager include ecommerce?: Yes. It covers a catalog, orders, carts, returns and refunds, payments, fulfillment, shipping and commerce analytics, and can power storefront experiences through Website Studio.
Are carrier and shipping charges included?: Carrier, label and shipping charges are provider costs billed separately or through your own carrier accounts.
Can we keep our existing store platform?: Yes. Voyager can run alongside it, and you can move commerce into Voyager when it makes sense.

Get started

Bring an order flow where inventory, fulfillment and customer service separate after checkout.

Map an order-to-fulfillment workflow Request access Explore other solutions

We will map catalog, payment status, stock, fulfillment, shipping, exceptions, returns and finance, including the storefront or carrier systems you want to keep.